Shipping policy

Shipping Policy

Last Updated: November 13, 2026

At Elvesso, we aim to provide a reliable and convenient shipping experience for customers throughout the United States.

This Shipping Policy explains our order processing procedures, shipping times, delivery information, and shipment tracking services.

1. Shipping Destinations

Elvesso currently serves customers within the United States.

Available shipping destinations are displayed during checkout.

Shipping availability depends on the destination address and the shipping services available for that location.

2. Order Processing Time

Our standard order processing time is 1–3 business days.

Business days are Monday through Saturday, excluding U.S. public holidays.

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

The order processing schedule is as follows:

  • Orders placed before 5:00 PM ET on a business day are eligible to enter processing that day.

  • Orders placed after 5:00 PM ET enter processing on the next business day.

  • Orders placed on Sundays enter processing on Monday.

  • Orders placed on U.S. public holidays enter processing on the next business day.

Order processing includes payment verification, order review, product preparation, and shipment arrangement.

3. Estimated Shipping Time

After an order has been processed and dispatched, estimated shipping transit time is:

3–7 business days.

This estimate begins after dispatch and does not include the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and transportation circumstances.

The total estimated fulfillment period is generally 4–10 business days, excluding Sundays and U.S. public holidays.

4. Shipping Costs

Shipping charges are calculated based on the shipping destination, selected shipping service, and order details.

The applicable shipping costs will be displayed during checkout before payment is completed.

Customers can review the final order total, including shipping charges and applicable taxes, before confirming their purchase.

5. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email.

Once the order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

When tracking information is available, the shipping confirmation will include a tracking number and a link to follow the shipment.

Please allow time for the carrier's tracking system to update after dispatch.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following details before placing an order:

  • Recipient's full name.

  • Street address.

  • Apartment or unit number.

  • City and state.

  • ZIP code.

  • Telephone number.

  • Email address.

Elvesso is not responsible for delivery issues caused by incorrect or incomplete shipping information supplied by customers.

7. Delivery Issues

If a package is marked as delivered by the carrier but cannot be located, please:

  • Check your front door, mailbox, or designated delivery area.

  • Check with household members or neighbors.

  • Contact your building management or package reception area.

  • Review the carrier's tracking and delivery confirmation details.

If your package remains missing, contact our customer service team for assistance.

8. Shipping Delays

Although we work to process and dispatch orders within the stated timeframes, delays may occur due to:

  • Severe weather conditions.

  • Carrier service interruptions.

  • Transportation disruptions.

  • U.S. public holidays.

  • High-volume shipping periods.

  • Other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed arrival dates.

If a significant delay occurs, please contact us with your order number so we can assist.

9. Damaged, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If your clothing or footwear arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days of delivery.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected merchandise.

  • Photographs of the packaging when relevant.

We will review your request and arrange an appropriate resolution in accordance with our Return and Refund Policy.

10. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, contact us immediately after placing your order.

Address changes and cancellations can only be accommodated before the order enters processing or shipment preparation.

Once an order has been shipped, the shipping address cannot be changed through our store.

11. Contact Information

For shipping questions, tracking assistance, or delivery concerns, please contact:

Store Name: Elvesso

Email: Elvesso@vipcareo.com

Phone: +1 718-904-1346

Business Address:
1067 Calhoun Ave # 2, Bronx, New York 10465, United States

Customer Service Hours:

Monday–Saturday: 9:00 AM–5:00 PM Eastern Time (ET)

Sunday and U.S. public holidays: Closed.

Thank you for shopping with Elvesso. We appreciate your business and look forward to providing you with a positive shopping experience.