Contact Information

Last Updated: November 13, 2026

Welcome to Elvesso.

We value our customers and are committed to providing helpful and reliable customer service.

Whether you have questions about clothing, shoes, product availability, order status, shipping, returns, or refunds, our customer service team is here to help.

1. Store Information

Store Name: Elvesso

Business Address:

1067 Calhoun Ave # 2
Bronx, New York 10465
United States

Email Address:

Elvesso@vipcareo.com

Phone Number:

+1 718-904-1346

2. Customer Service Hours

Our customer service team is available during the following hours:

• Monday: 9:00 AM–5:00 PM ET

• Tuesday: 9:00 AM–5:00 PM ET

• Wednesday: 9:00 AM–5:00 PM ET

• Thursday: 9:00 AM–5:00 PM ET

• Friday: 9:00 AM–5:00 PM ET

• Saturday: 9:00 AM–5:00 PM ET

• Sunday: Closed

• U.S. public holidays: Closed

Time Zone: Eastern Time (ET)

Our business hours follow the local Eastern Time zone, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours, on Sundays, or on U.S. public holidays will be handled during the next business day.

3. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET on a business day are eligible to enter processing that day.

Orders placed after 5:00 PM ET, on Sundays, or on U.S. public holidays will enter processing on the next business day.

4. Customer Support Services

Our customer service team can assist with:

• Product information and product availability.

• Clothing and footwear size inquiries.

• Order confirmations and payment questions.

• Shipping and tracking inquiries.

• Delivery issues.

• Return and refund requests.

• Size exchanges and replacement requests.

• General questions about shopping with Elvesso.

For faster assistance, please include your order number when contacting us about an existing purchase.

5. Returns and Return Address Requests

Customers who wish to return merchandise must contact our customer service team before sending any products.

Our team will review the return request and provide the designated return shipping address after authorization.

Important: The business address listed on this page is a contact address only. It is not a warehouse, fulfillment center, or merchandise return facility.

Please do not send returned products to this business address.

6. Contact Us

For all customer service inquiries, please use the following contact details:

Elvesso Customer Support

Email: Elvesso@vipcareo.com

Phone: +1 718-904-1346

Business Address: 1067 Calhoun Ave # 2, Bronx, New York 10465, United States

Customer Service Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET).

Closed on Sundays and U.S. public holidays.

Thank you for choosing Elvesso. We appreciate your support and look forward to assisting you.