Privacy Policy

Last Updated: November 13, 2026

At Elvesso, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, or communicate with our customer service team.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect information that customers provide directly and information collected automatically when they use our website.

Information You Provide

When placing an order, creating an account, or contacting us, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number.

• Order details and purchase history.

• Customer service messages.

• Other information necessary to complete a transaction.

Payment Information

Payments are processed through third-party payment providers.

Elvesso does not store complete credit card numbers or card security codes on its own servers.

Payment providers process payment information according to their applicable security and privacy practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Website pages viewed.

• Referring websites.

• Date and time of visits.

• Cookies and similar tracking information.

2. How We Use Personal Information

We use personal information for the following business purposes:

• Processing and fulfilling customer orders.

• Confirming payments and transactions.

• Arranging shipping and delivery.

• Sending order confirmations and tracking notifications.

• Responding to customer inquiries.

• Processing returns, refunds, and exchanges.

• Managing customer accounts.

• Improving website performance and shopping experiences.

• Preventing fraud and unauthorized transactions.

• Maintaining website security.

• Complying with applicable legal and regulatory requirements.

• Sending promotional communications when permitted by law.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may help us:

• Remember shopping cart contents.

• Maintain checkout functionality.

• Recognize website preferences.

• Analyze website traffic.

• Understand customer interactions.

• Improve website performance.

• Support advertising and marketing activities.

You can manage cookie preferences through your browser settings.

Disabling certain cookies may affect website features, including shopping cart and checkout functionality.

4. How We Share Personal Information

We do not sell personal information in exchange for money.

We may share necessary information with service providers that help us operate our online store and fulfill customer orders.

These providers may include:

• Shopify, our e-commerce platform.

• Payment processing providers.

• Shipping carriers and delivery providers.

• Order fulfillment and logistics providers.

• Website analytics providers.

• Advertising and marketing service providers.

• Fraud prevention and security services.

• Professional advisers and government authorities when legally required.

Information is shared only as reasonably necessary for these business operations, subject to applicable legal requirements.

Certain advertising or analytics activities may constitute sharing or targeted advertising under applicable state privacy laws. Customers may exercise applicable opt-out rights as described in this policy.

5. Shopify Services

Our online store is powered by Shopify.

Shopify provides the platform and infrastructure used to display products, manage shopping carts, process checkout, and support online store operations.

Personal information may be processed by Shopify and its service providers as part of these services.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete customer transactions.

• Fulfill orders and provide customer support.

• Maintain business and accounting records.

• Process returns and resolve disputes.

• Prevent fraudulent activities.

• Meet tax, accounting, and legal obligations.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal retention requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

• Requesting access to personal information we maintain about you.

• Requesting correction of inaccurate information.

• Requesting deletion of personal information.

• Requesting a copy of certain personal information.

• Opting out of certain targeted advertising or personal information sharing activities.

• Withdrawing consent where processing is based on consent.

• Appealing a privacy request decision where required by law.

• Receiving equal service and pricing when exercising your privacy rights.

To exercise an applicable privacy right, contact us at Elvesso@vipcareo.com.

We may request information to verify your identity before processing a privacy request.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under 13 years of age without legally required parental consent.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

These external websites operate independently and may have their own privacy policies and practices.

Elvesso is not responsible for the privacy practices or content of third-party websites.

We encourage customers to review the privacy policies of external websites before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services, or applicable legal requirements change.

Any revised version will be published on this page with an updated Last Updated date.

12. Contact Us

For questions, privacy concerns, or requests regarding personal information, contact:

Store Name: Elvesso

Email: Elvesso@vipcareo.com

Phone: +1 718-904-1346

Business Address:
1067 Calhoun Ave # 2, Bronx, New York 10465, United States

Customer Service Hours:

Monday–Saturday: 9:00 AM–5:00 PM Eastern Time (ET)

Sunday and U.S. public holidays: Closed.

We appreciate your trust in Elvesso and are committed to handling your personal information responsibly.