Refund policy

Return and Refund Policy

Last Updated: November 13, 2026

At Elvesso, customer satisfaction is important to us. We want you to feel confident when shopping for apparel, shoes, toys, and other products through our online store.

If you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the following conditions.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the following conditions must be met:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Items must be returned with their original packaging, tags, labels, and accessories.

  • Shoes must be returned in their original shoe box and must not show signs of outdoor wear.

  • Apparel must be unworn, unwashed, and free from stains, odors, or damage.

  • Toys must be unused and returned with their original packaging and included components.

  • Proof of purchase or a valid order number must be provided.

Products that show signs of use, damage caused by the customer, or missing components may not qualify for a standard return.

2. How to Request a Return

All returns must be authorized by our customer service team before being shipped.

To start a return:

  1. Contact us at Elvesso@vipcareo.com.

  2. Include your order number, the product you wish to return, and the reason for your request.

  3. Our customer service team will review your request and provide return instructions.

  4. Once your return is approved, we will provide the designated return shipping address.

  5. Carefully package the item and ship it to the authorized return address.

Important: Our business contact address is not a warehouse or return processing facility. Do not send returned merchandise to the business contact address listed on our website. Returns sent without authorization or to an incorrect address may not be accepted.

3. Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or different from the product ordered, Elvesso will cover the reasonable return shipping costs.

Original shipping charges are non-refundable for standard preference-based returns.

We do not charge restocking fees.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product and packaging.

Our customer service team will review the information and arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Customers are not responsible for return shipping costs when the problem is caused by an incorrect, damaged, or defective item supplied by Elvesso.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision by email.

Approved refunds will be issued to the original payment method used at checkout.

After approval, refunds are generally processed within 5–10 business days.

The time required for the refund to appear in your account depends on your payment provider, bank, or card issuer.

If you have not received your refund after the stated processing period, please contact us at Elvesso@vipcareo.com.

6. Exchanges

We accept exchange requests within the 30-day return window for eligible products.

Exchanges are subject to product availability.

Please contact our customer service team with your order number and the item you would like to exchange. We will provide instructions for completing the exchange.

If the requested replacement is unavailable, you may choose an eligible refund instead.

7. Non-Returnable Conditions

We cannot accept standard returns for:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Products returned without their original components or essential accessories.

  • Products damaged through misuse, improper handling, or unauthorized modification.

  • Products returned after the 30-day return period.

These restrictions do not limit your rights under applicable consumer protection laws concerning defective or incorrectly supplied products.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests received before an order enters processing may be accepted.

Once an order has been processed or shipped, it cannot be canceled. You may request a return after delivery in accordance with this policy.

9. Contact Us

For questions about returns, exchanges, or refunds, please contact:

Store Name: Elvesso
Email: Elvesso@vipcareo.com
Phone: +1 718-904-1346
Business Address: 1067 Calhoun Ave # 2, Bronx, New York 10465, United States

Customer Service Hours:
Monday–Saturday: 9:00 AM–5:00 PM Eastern Time (ET)
Sunday and U.S. public holidays: Closed.

We appreciate your business and thank you for shopping with Elvesso.